You will first need an account to start using the service. An account is representative of your company/organization. Depending on the setup, you may have portal access; in this case, you will be the administrator. As an administrator, your email address (and mobile number for direct-signup personnel) will be verified. Once this is done, the account is ready to go. Start using the service by emailing your request to the dedicated destination email address via your registered email. If you do not have portal access, then upon receiving a destination email from your distributor, you can start using the service.

No, you can have any number of users, the system works on credit. Every new account will start with 5 credits. Different services will consume different numbers of credits. For example, a Standard invoice will consume 1 credit for each successful processing. New credits can be procured via the portal or from your distributor.

Credits are purchased upfront; you would already know how much is spent and hence would unlikely to be surprised by incurred big cost. You would then next be interested in keeping track of the usage of the credits. With portal access, you can log into the portal and look at the current incurred cost under Usage. It even provides the details of the usage. Users with no portal access can check the level of usage via their distributor. Once the credit is running low, the distributor will likely alert you. Credit usage will only account for processed documents; in other words, invalid service requests such as emails without attachments or invalid senders will not contribute to the cost. Processed documents are mailed back to the sender (depending on the settings) Such documents will be counted in the cost regardless if the mail has been bounced, blocked or that you deleted the mail.

Different services will have different destination email addresses (each representing the respective service) assigned to the individual sender. Senders will have to use their registered email (the email where they received the notifications) and the assigned destination email address for the service request to be valid.

The turn-around time will be within 24 hours excluding public holidays. If there is a need for a faster turnaround, please contact us and it can be arranged.

Different services will facilitate different output formats. For instance, Standard Invoice can provide data in JSON and/or CSV format. The output format is configurable. If there are any other formats required outside of the given options, please contact us.

The IACS system design is not intended to store any data or images for the long term. By default, the system will purge away all related images and extracted data upon processing and delivery (or rejection for that matter). The retention period before purging can however be configured based on your business needs. During the retention period, your administrators with portal access can download the extraction results. The system, for audit trail and usage purposes, does store the record of the service request made. This record will not contain any document content, extracted data or images.

In the case of an invalid service request, there is a good chance that the system will automatically reject the request. In such scenarios, it is as if the request was not made in the first place; the sender will also receive a rejection notification. Rejected requests will not contribute to usage consumption. Common reasons for rejection – invalid sender, invalid destination email, missing attachments (or attachments not in the required format), wrong document to service, document too bad quality, etcetera.

Yes, aside from the ready-trained human workforce, the other primary reason why the service can be scaled up easily is that we use various intelligent technologies to assist in our processing. While we do sell these technologies as part of our on-premise solutions, in this case, we encapsulate them to help us provide the necessary services at a very reasonable price, thus making our services very competitive.

Nothing actually happens. You will still be deemed a valid user of the system. Periodically, you may still receive notifications on our updates on the service. You can lapse and use it again anytime within a year. If there have been no activities (no credits, no usage) for a year, the account is deemed to be idle and will be purged. Procured credits will have an expiry and are non-refundable.

If you are using the same email address, no. All email addresses, be it sender or administrators, are to be unique. That goes for the contact number as well. If you own different entities (hence having different email addresses), it is fine to set up different accounts, even if they all belong to the same person. Idle accounts (no credits, no usage for a year) may be purged.

Yes, we do not prevent you from adding more senders, nor do we require that all senders be from the same organisation.